Privacy Policy | Kibou – Mental Health Support App

1. Introduction

This Privacy Policy outlines how Element16 Media LTD, the developers of the Kibou app, collects, uses, and protects user data. Element 16 Media LTD is the data controller for the purposes of the Data Protection Act 2018. By using the Kibou app, you agree to the practices described in this policy, and authorise Element16 Media LTD to process your personal data. Please read this document carefully to understand our policies regarding your personal information and how we will use it, and protect it, in accordance with the provisions of the Data Protection Act 2018.

 

2. Data Types and Usage

We collect the following data types:  Username: Chosen by the user to identify them within the app.   Password: Set by the user to secure their account.  Email Address: Used as a unique identifier and for account login. Additionally used to reset user passwords if forgotten.   Device Tokens: Facilitate internal messaging and notifications.  Profile Descriptions: (Optional) Feature enabling users to inform supporters of background information.  Supporter Relations: Data allowing the establishment of user-supporter relationships.  Crash Data: Helps improve app stability.  Analytics: Analyses app usage for tailored experiences. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

3. Legal Basis

Kibou, a UK-based platform, complies with the Data Protection Act 2018, ensuring data protection. We regularly review and update our privacy policy to align with user base locations’ regulations.

4. Data Storage and Security

We store user data for a minimal period. Users can delete their accounts and associated data via the settings page. Element16 Media LTD conducts regular audits, removing unnecessary data. We employ stringent security measures for APIs, data access, and backend usage. While we cannot eliminate all risks, we take steps to minimise data breaches and theft. In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data, Element16 Media LTD will inform you of the breach without undue delay, including a summary description of the potential impact and a recommendation on measures to mitigate the possible adverse effects of the breach.    

5. Third Parties

Kibou does not sell, distribute, or exchange user data. All data is stored in a private, non-publicly accessible database. Developer analysis and crash reporting data are stored securely and anonymously in Firebase and Backendless.

 

6. User Rights

Users have the right to access and delete their data. Requests can be made by emailing developers Element16 Media LTD at info@element16media.com. Expect a response within 5 working days.



7. Cookie Policy / Temporary IDs

The app may use cookies or temporary identifiers. These formats store data for a limited time and reset upon specific events, such as app closure or login/out.


8. Conclusion

Element16 Media LTD is dedicated to keeping Kibou users’ data secure, transparently disclosing data types and their purposes. All data is stored securely with encryption protocols.

For any questions or concerns regarding this privacy policy, please contact us at:

Element16 Media LTD

Email: info@element16media.com

Website: https://element16media.com